Return & Refund Policy

At Zentroa, we want our customers to have a clear and straightforward return and refund process.

Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must be unused and in its original condition, with all original packaging and accessories included where applicable.

Return Request

To request a return, please contact our customer support team with your order number and the reason for the return. We will provide instructions for completing the return process.

Return Shipping

Unless the item is damaged, defective, or the wrong item was received, the customer is responsible for the cost of return shipping.

Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Refund processing may take up to 10 business days after the return has been approved. The time required for the refund to appear in your account may also depend on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and relevant information so we can assist you.

Non-Returnable Items

Items that have been used, damaged after delivery, or returned without the required original condition or packaging may not be eligible for a refund.

Store Name: Zentroa